Returns & Exchanges

At Craig's Cookies, we pride ourselves on baking fresh, high-quality treats; however, due to the perishable nature of our products, all sales are final and cannot be returned. If you experience an issue with your order, please contact our team within 24 hours of delivery so we can make it right.

Return Process

• 1.
  Contact Our Team

  Send an email to our support team with your order number and a brief description of the issue you encountered.

• 2.
  Provide Proof

  Include clear photographs of the cookies and the packaging to help our quality control team investigate the concern.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or store credit is applicable.

• 4.
  Resolution

  Once approved, we will immediately arrange for a fresh batch to be sent to you or issue a digital gift card for your next visit.